Frequently Asked Questions

You must be at least 18 years old — or the higher minimum age required by the Operator's licensing jurisdiction or the laws applicable in your location — to open a pks98 account. You must also be registering for yourself, not on behalf of someone else, and you must not be a resident of a jurisdiction where access to the platform is explicitly prohibited. Pakistani users are responsible for understanding local laws before participating, as pks98 is not licensed by any Pakistani authority.

No. pks98 strictly enforces a one account per person policy. Duplicate accounts — whether registered under the same name or a different identity — are prohibited under our Terms and Conditions. If multiple accounts are detected, all accounts will be closed and any bonus funds, along with bonus-derived winnings, will be forfeited. Real-money deposits made in good faith are returned after verification, subject to anti-fraud review.

Registration requires your full legal name, date of birth, residential address, and a valid email address. A phone number may also be required for two-factor authentication. All information must be accurate — providing false details is a breach of the Terms and Conditions and may result in account closure. Your registered information must match the details on any KYC documents you submit later when making withdrawals.

You can request account closure at any time by contacting the pks98 support team via live chat or the help centre. Any remaining real-money balance will be returned to you through a verified payment method once KYC is complete and there are no outstanding wagering obligations. If you are closing your account due to concerns about problem gambling, we encourage you to consider permanent self-exclusion — contact our support team to discuss this option.

pks98 accepts deposits through various methods, which may include bank transfers and digital wallets familiar to Pakistani users — such as Easypaisa, JazzCash and Raast — as well as transfers from banks including HBL, UBL, Meezan Bank and Bank Alfalah, and cryptocurrency options including BTC and USDT. Please note that the mention of these payment references does not imply their endorsement of, affiliation with, or support for pks98 or gambling activities. Available methods, minimums and processing times may vary.

Withdrawal processing times vary depending on the method used and whether your KYC verification has been completed. Once your account is fully verified and there are no active bonus wagering requirements outstanding, pks98 aims to process withdrawal requests promptly on our end. Actual receipt of funds depends on your chosen payment method's own processing timelines. Cryptocurrency withdrawals are typically faster than bank-based transfers. Contact support if a withdrawal has been pending longer than expected.

KYC (Know Your Customer) verification is a regulatory requirement under the Operator's licensing obligations, primarily designed to prevent fraud, money laundering and underage gambling. You will typically need to provide a government-issued photo ID — such as your CNIC or passport — and proof of residential address. Completing KYC early in your account's life avoids delays when you want to make your first withdrawal. The process is straightforward and handled confidentially by the pks98 team.

Currency availability depends on the payment method and the account currency you selected at registration. Some methods used by Pakistani players may process transactions in PKR; others may involve conversion. Check the deposit section of your account dashboard for current available currencies and any applicable conversion rates or fees. Where PKR amounts are shown in promotions or communications, these are specific to that offer. Contact support if you need clarification on your account currency.

pks98 offers a broad range of gaming options across multiple categories. The casino lobby includes slot games, table games (roulette, blackjack, baccarat), and video poker. The live dealer section features real-time table games streamed with professional dealers. The sportsbook covers Pakistan cricket, PSL, ICC tournaments, T20 leagues, football, UFC and more. Virtual sports are also available for players who want around-the-clock action between live sporting events.

Yes. The pks98 sportsbook includes in-play (live) betting markets on Pakistan cricket matches — including international Test matches, ODIs and T20 games — as well as PSL fixtures and ICC tournament matches. Live odds update in real time as the match progresses. Minimum and maximum stake limits apply to all live markets and are displayed within the sportsbook. pks98 does not have a sponsorship or official partnership with the PCB, PSL or any cricketing body — these are standard betting markets.

Settlement of bets on cancelled or postponed events depends on the specific rules for that sport and market, as displayed within the sportsbook at the time of bet placement. In most cases, if a match is abandoned or postponed beyond a defined window, bets are voided and stakes are returned to your account balance. Some markets — particularly those settled on completed portions of a match — may stand. Always review the relevant rules for the market before placing your wager.

All casino games on pks98 are provided by licensed third-party software suppliers whose titles are tested for fairness by independent auditors. RTP (Return to Player) is the theoretical percentage of all wagered money that a game returns to players over a very large number of rounds — for example, an RTP of 96% means the game returns Rs 96 for every Rs 100 wagered on average over its lifetime. RTP does not predict results in any individual session. It is a long-term statistical measure, not a guarantee of personal return.

A wagering requirement (sometimes called a "rollover") is the total value of bets you must place before bonus funds or bonus-derived winnings become eligible for withdrawal. For example, if you receive a PKR 5,000 bonus with a 30x wagering requirement, you must wager a total of PKR 150,000 on qualifying games before any winnings from that bonus can be withdrawn. Different games contribute differently to the requirement — slots typically count at 100%, while table games may count at a lower percentage. Full details are in each promotion's specific terms.

Yes. While a bonus is active on your pks98 account, a maximum bet limit per round or spin applies. Placing bets above this limit while a bonus is active may result in the bonus and any associated winnings being voided. The specific maximum bet amount is stated in each promotion's terms and conditions — always read these before wagering with active bonus funds. This rule exists to prevent systematic exploitation of promotional structures rather than to penalise legitimate play.

Yes. All bonuses on pks98 come with an expiry period — the window within which the bonus must be claimed and the wagering requirement completed. Both the claim deadline and the wagering completion deadline are stated in the specific promotion's terms. Bonuses not claimed before their expiry date, or whose wagering requirements are not met within the permitted window, are automatically removed from your account. Expired bonuses cannot be reinstated, so it is worth checking the terms of each offer before opting in.

You may request a withdrawal at any time, but if a bonus with an outstanding wagering requirement is active on your account, the bonus funds and any bonus-derived winnings will typically be forfeited upon withdrawal of your real-money balance — this is standard practice across licensed platforms. Only your real-money deposits (minus any wagers placed) would be returned. If you are unsure whether forfeiting a bonus is the right decision, contact support before submitting a withdrawal request and they can clarify your specific position.

pks98 uses industry-standard TLS encryption for all data in transit, and sensitive data at rest is stored using robust cryptographic standards. Access to personally identifiable information is restricted to authorised personnel with a specific operational need. We do not store full payment card numbers or online banking credentials on our servers. Your KYC documents are handled as sensitive data with heightened security controls. Full details of our data handling practices are in our Privacy Policy.

Deposit and loss limits can be set directly from your account dashboard — no support ticket is required. You can apply daily, weekly or monthly limits. Reductions take effect immediately, while increases are subject to a mandatory cooling-off period before they activate — a deliberate design choice to protect you from impulsive decisions. We recommend setting limits that reflect your genuine entertainment budget before you start playing. If you need assistance configuring limits, the live chat support team can help any time, day or night.

Self-exclusion is a formal, voluntary decision to block your access to pks98 for a defined period — ranging from 30 days up to permanent account closure. During exclusion, your account is locked, marketing communications are suspended and you should not attempt to register a new account. Your remaining real-money balance is preserved and can be withdrawn after verification. To initiate self-exclusion, contact our support team via live chat or email. Our team handles these requests with full sensitivity and no judgement. See our Responsible Gambling page for full details.

If you feel that gambling is causing financial, emotional or personal harm, the most important step is to act promptly. Contact the pks98 support team immediately via live chat or email at [email protected] — we can activate a limit, initiate a cooling-off break or begin self-exclusion right away, 24 hours a day. We also recommend speaking with a trusted person in your life — a family member in Lahore or Karachi, or a close friend. Recognised problem-gambling support resources are available in the Operator's licence jurisdiction; our support team can direct you to appropriate information upon request.