Privacy Policy

Introduction

This Privacy Policy (hereinafter "Policy") is issued by pks98 (hereinafter "pks98", "we", "us", "the Operator", "the Platform") and applies to all personal data collected from users (hereinafter "you", "User", "Player") who access or use the website located at pks98.cam and all associated services offered therein.

pks98 is committed to protecting the privacy and security of personal data in accordance with applicable data protection and privacy laws governing the Operator's licensed jurisdiction. This Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have in relation to your data.

By creating an account on pks98, depositing funds or otherwise using the Platform's services, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions, which govern your overall use of the Platform.

Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, postal address, date of birth, IP address and financial account details.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Data Controller" means pks98, as the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means a third party that processes personal data on behalf of pks98 under a contractual arrangement.
• "Cookie" means a small data file placed on your device by a website to remember information about your session or preferences.
• "KYC" means Know Your Customer — the identity verification process required to comply with anti-money laundering and regulatory obligations.
• "Sensitive Data" means a special category of personal data requiring heightened protection, such as financial account information or government-issued identification details.

Data We Collect

The following categories of personal data are collected by pks98 in the course of operating the Platform and providing Services to registered users:

3.1 Registration Data

When you create an account, we collect your full legal name, date of birth, residential address (including city — for example Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar), email address and, where required, a phone number for two-factor authentication or verification purposes.

3.2 Identity Verification (KYC) Data

To satisfy regulatory obligations before processing withdrawals, we may require copies of government-issued identification (such as a CNIC, passport or driver's licence) and proof of residential address (such as a utility bill or bank statement). This data is treated as Sensitive Data and is handled with heightened security controls.

3.3 Financial Data

We collect data relating to your deposits and withdrawals, including transaction amounts, dates, reference numbers and the type of payment method used. We do not store full payment card numbers or bank account credentials on our servers. Payment processing is handled by third-party providers. Where Pakistani payment references such as Easypaisa, JazzCash, Raast, or bank accounts at institutions like HBL, UBL, Meezan Bank or Bank Alfalah are used, transaction metadata is processed as necessary to complete the transaction.

3.4 Technical & Usage Data

We automatically collect technical data when you access the Platform, including your IP address, browser type and version, device type and operating system, referring URLs, pages visited, time spent on pages and session duration. This data is used for security monitoring, fraud prevention and platform optimisation.

3.5 Communications Data

We retain records of communications between you and our support team, including live chat transcripts, email correspondence and any complaints or requests you submit. These records are maintained for quality assurance, compliance and dispute resolution purposes.

3.6 Responsible Gambling Data

Where you set deposit limits, loss limits, session time controls or request self-exclusion, we record and process this data to give effect to your preferences and to fulfil our responsible gambling obligations.

How We Collect Data

Personal data is collected through the following means:

• Direct submission: Information you provide when registering, completing KYC verification, initiating a deposit or withdrawal, contacting support or submitting a complaint;
• Automated collection: Technical and usage data collected automatically via cookies, server logs and analytics tools when you access or navigate the Platform;
• Third-party providers: Data received from payment processors, identity verification services and fraud prevention systems in the course of processing your transactions or verifying your identity;
• Publicly available sources: In limited circumstances, we may verify information against publicly available records to satisfy KYC or regulatory obligations.

Legal Basis for Processing

pks98 processes your personal data on the following legal grounds, as recognised under applicable data protection frameworks:

How We Use Your Data

pks98 uses the personal data we collect for the following purposes:

• To create, maintain and administer your player account;
• To verify your identity and age in compliance with our KYC obligations;
• To process deposits, withdrawals and bonus settlements;
• To detect, investigate and prevent fraud, money laundering, bonus abuse and other prohibited activities;
• To provide customer support, respond to queries and resolve disputes;
• To operate and enforce responsible gambling tools including limits and self-exclusion;
• To send transactional communications (account confirmations, security alerts, withdrawal status updates);
• To send promotional communications where you have consented or where permitted under applicable law;
• To analyse platform usage patterns and improve the user experience — using aggregated and anonymised data wherever possible;
• To comply with legal and regulatory requirements imposed by the Operator's licensing jurisdiction.

Data Sharing & Disclosure

7.1 Third-Party Service Providers

pks98 shares personal data with carefully selected third-party Data Processors who perform services on our behalf. These include payment processing providers, identity verification and KYC service providers, fraud prevention systems, cloud hosting and infrastructure providers, and customer support platform operators. All such providers are contractually obligated to process data only for the purposes specified by pks98 and to maintain appropriate security standards.

7.2 Regulatory & Law Enforcement Disclosure

We may disclose personal data to regulatory authorities, licensing bodies or law enforcement agencies where required to do so by law, court order or regulatory directive applicable in our operating jurisdiction. We will not notify you of such disclosures where doing so would itself constitute a legal violation.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of pks98's business, personal data held by the Operator may be transferred to the acquiring or successor entity. You will be notified of any such transfer and of any resulting changes to this Privacy Policy.

7.4 No Sale of Personal Data

pks98 does not sell, rent or trade your personal data to third parties for their own independent commercial or marketing purposes. Any data sharing is limited to what is operationally necessary or legally required as described in this section.

Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, maintain your session state, remember your preferences and collect anonymised usage data for analytics purposes.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You may manage cookie preferences through your browser settings. Blocking or deleting strictly necessary cookies may impair your ability to use core Platform features, including account login and session management. Non-essential cookies may be declined without affecting access to basic functionality.

Data Retention

pks98 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or as required by applicable legal, regulatory or licensing obligations. The following general retention principles apply:

• Active account data: Retained for the duration of your account's active status plus a minimum post-closure period as required by regulatory obligations in the Operator's licensing jurisdiction;
• KYC and identity verification documents: Retained for the period stipulated by anti-money laundering regulations applicable to the Operator — typically a minimum of five years from the date of collection or account closure, whichever is later;
• Transaction records: Retained for a minimum period required by applicable financial regulations and licensing conditions;
• Support communications: Retained for up to five years from the date of the communication for quality assurance and dispute resolution purposes;
• Analytics data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot be linked to any individual user.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

Data Security

pks98 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• Encryption of data in transit using industry-standard TLS protocols;
• Encryption of sensitive data at rest using robust cryptographic standards;
• Role-based access controls ensuring that only authorised personnel with a specific operational need can access personally identifiable data;
• Regular security assessments and vulnerability monitoring;
• Two-factor authentication options for user accounts;
• Secure deletion processes for data that has reached the end of its retention period.

While we take these security measures seriously, no data transmission or storage system can be guaranteed to be 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and applicable regulatory authorities as required by law.

User Rights

Depending on the data protection laws applicable in your jurisdiction and the Operator's licensing jurisdiction, you may have the following rights in relation to your personal data held by pks98:

• Right of Access: You may request a copy of the personal data we hold about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to overriding legal obligations — for example, we cannot erase KYC records that we are legally required to retain;
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances, such as where you contest its accuracy;
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request that we provide your data in a structured, commonly used machine-readable format;
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the pks98 support team through the live chat or help centre. We will respond to verified requests within the timeframe required by applicable law. We may request proof of identity before actioning a request to protect against unauthorised access to your data.

Children's Privacy

The pks98 platform is strictly intended for adults aged 18 years or older (or the higher minimum age required by the Operator's licensing jurisdiction or your local law). We do not knowingly collect personal data from individuals under the applicable minimum age.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has provided personal data to pks98, please contact the support team immediately.

International Data Transfers

pks98 operates under an international licensing framework and may process and store your personal data in jurisdictions outside of Pakistan. When personal data is transferred internationally, we ensure that appropriate safeguards are in place in accordance with applicable data protection requirements — which may include contractual protections, standard data protection clauses or equivalent measures recognised under the laws of the Operator's licensing jurisdiction.

By using pks98, you acknowledge that your data may be transferred to, processed and stored in jurisdictions other than Pakistan, and that the data protection laws of those jurisdictions may differ from those in Pakistan.

Amendments to This Policy

pks98 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users by email notification to the address on file or by a prominent notice on the Platform before the changes take effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the Platform following notification of amendments constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amended terms, you should cease using the Platform and contact support to initiate account closure.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by pks98, please contact us through the following channels:

• Live Chat: Available on the Platform 24 hours a day, 7 days a week — the fastest route for privacy queries.
• Help Centre: Accessible from the Platform navigation — includes self-service articles on account data management.
• Email (plain text — not a link): [email protected]

When submitting a data rights request, please include your registered account username and a clear description of the request. We may ask for proof of identity to verify that the request is being made by the account holder before we action it.

We aim to acknowledge all privacy-related requests within five (5) business days and to resolve them within the timeframe required by applicable law in the Operator's licensing jurisdiction.